The Laundry Fairy

Crisp, Clean Laundry

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The Laundry Fairy was literally born out of desperation, a big dream and lots of faith.

We officially opened our doors on 17 October 2018 and ever since, we have been servicing both domestic and commercial clients with their local laundry needs. Transparency is very important to us so here is a little get to know us better.

The Laundry Fairy is a small business. We don’t have a business premises and staff. We do most of what we do, ourselves and we work from home. We do however have casual staff that assist when needed. Don’t underestimate us. Dynamite comes in small packages. Not only do we strive to offer an affordable service (which we are able to because we don’t have huge overheads), we also deliver a personalized service. It’s very rare these days for businesses to really know, value and support their customers which is exactly why our main goal is to do just that.

We can truthfully say that we really try our best to go above and beyond for our clients. We have received many good reviews from our current clients and if you are considering using The Laundry Fairy we want to assure you that you will be in good hands.

FAQs

Q Do you offer delivery and pickup service? Is it Free?

Yes, we do offer a delivery and pickup service. The service is only available in George. Delivery and Pickup is Charged at R2 per km for:
Any items not part of our packages that include free delivery
Any items/bundles weighing less than 15kg
Any areas that are not within 5km radius of the CBD

Q How long does it take?

We always strive to offer a very quick turnaround but it all depends on the amount of laundry and your personal expectation. The best is to talk to us and let us know when you need it and we will certainly try our best to see if it is possible to meet your deadline. If we can’t we will tell you before-hand.

Q When do I pay? What methods of payment are available?

For your convenience you are able to pay cash or EFT.
When your order is ready for collection we will forward you an invoice along with banking details and it’s your choice how you want to pay. We do request however that all invoices are paid as soon as you receive the invoice or laundry.
All first time customers are expected to pay cash on delivery for their very first order.
Accounts are available for commercial customers.

Q Do you fold or hang my clothes?

It all depends on your needs. If however you want us to hang your clothes, we request that you supply your own hangers.
How are items dried?
We don’t air dry at all unless you personally request that we do. All laundry are dried using dryers.

Q How are items weighed?

We make use of a hanging scale that can measure in grams and kilograms. We don’t travel with the scale unless you request it.

Q How should I prepare for my laundry?

You are welcome to put it in a basket, laundry bag or black bags.

Q Do you make use of a press?

No, we don’t. We only use standard irons for ironing as this is the healthiest option for your fabric.

Q Do you offer a dry cleaning service?

Unfortunately we don’t.

Q How do I make use of the service

The most convenient way is to send us a whatsapp to 081 336 0388 Together we arrange when and how your laundry will get to us and what you need done. Once we are done we send you a notification and invoice and make sure that your laundry get back to you crisp and clean.